Frequently Asked Questions.
1. Orders and Shipping
How can I return and exchange my order?
At M10 Fitness, we offer a hassle-free return and exchange policy within 7 days of purchase. Items must be unworn, unwashed, and in original condition with tags attached. Visit our returns portal on our website to initiate a return or contact customer service for exchanges. Refunds are processed within 5-7 business days after receiving the item. Final sale items are not eligible for return or exchange.
How do I track my order?
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on our website or directly on the courier’s tracking page. If you have any issues, please contact our customer service team for assistance.
Do you ship internationally?
Yes, M10 Fitness ships internationally. Shipping costs and delivery times vary based on the destination. During checkout, you can view the available shipping options and select the one that best suits your needs.
Can I cancel or modify my order?
If you need to cancel or modify your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request if the order has not yet been processed or shipped. Once an order is shipped, it cannot be modified or canceled.
2. Payment and Contact
What payment methods do you accept?
We accept a variety of payment methods including Visa, MasterCard, American Express, Rupay and major debit cards. Net Banking , UPI, EMI Options etc.. All transactions are securely processed to ensure your personal and financial information is protected.
How can I contact customer service?
You can contact our customer service team by emailing support@m10fitness.in or calling +91-8962499906. Our team is available Monday through Friday, 9 AM to 6 PM GMT, and we are happy to assist with any questions or concerns you may have.
Do you offer gift cards?
Yes, M10 Fitness offers gift cards in various denominations. Gift cards can be purchased on our website and are delivered electronically. They make a perfect gift for fitness enthusiasts, allowing them to choose their favorite items from our store.
3. Product Information and Care
What sizes do you offer?
M10 Fitness offers a wide range of sizes to accommodate different body types. Our size chart is available on each product page to help you choose the right fit. If you need further assistance, please contact our customer service team.
How do I care for my M10 Fitness apparel?
To maintain the quality of your M10 Fitness apparel, we recommend washing items in cold water with like colors, using a gentle cycle. Do not bleach. Tumble dry on low or hang dry for best results. Avoid using fabric softeners to preserve the fabric’s performance features.
What materials are used in your products?
Our products are made from high-quality materials like microfiber polyester, cotton-polyester blends, and Sorona fabrics. These materials are chosen for their durability, comfort, and performance-enhancing properties, ensuring you get the best workout experience.